Retail – We helped provide specifications for the system and reporting infrastructure. In addition, major analysis projects include: understanding the behaviour of customers with an private label credit card, analysis of comparative store characteristics using both the database and MapInfo mapping software to help inform real estate decisions. The insight from these projects helped build a customer value segmentation for the retailer that became the foundation for their current marketing strategy. Other work has included training and on going support for a CRM database manager to manage day to day reporting, campaign management and analysis. This support includes management of complex analyses, and investigations that require going into the underlying database and coverage when that manager is unavailable. Riverland Research has also been on to support a variety of business strategy projects based on its knowledge and understanding of both their business and customer data.
Insurance Claim Fraud Detection – Riverland Research apply the information available to Insurance clients and discover those insurance claims most likely to be fraudulent before paying out the claims. Our fraud detection solution can be configured for property and casualty insurance, group health, drug and dental benefits and title insurance. Since it is more difficult to recover funds that have already been paid out, advance our clients’ competitiveness by making the decision to focus your investigative resources proactively. At Riverland Research, we understand how fast fraud patterns change and our solution is very responsive to these changes so as to capture the fraudulent behaviours as quickly and accurately as possible.
Public Service – Government workers, university administrators, healthcare managers and other public servants are overwhelmed by the volume of data that society produces. However good public policy and service requires an understanding of what is happening on the ground, which means wading through the detail to discern important trends and developments.
Riverland Research provides a variety of solutions to help public servants intelligently search through and organize all types of data to better manage their organizations. Our solutions include:
- Data cleansing and integration tools to consolidate data from disparate sources into useful analytic formats.
- Performance measurement and management systems to measure and report on progress, assess and solve problems, adjust plans and continuously improve performance and business processes.
- Analytics tools and systems to help managers determine where to spend their marketing and operations budgets to maximize service and to locate unusual relationships or patterns that could be indicative of waste or fraud.